RETURNS AND EXCHANGES

WHAT IS OUR POLICY ON EXCHANGES AND RETURNS?

General Facts

You may return eligible items for a refund within 14 days of receiving your original order.

You can verify if the product you received is exactly the same one you ordered online. You can do so by matching the product SKU/barcode number on the product tag with the invoice you received by email.

Accessories cannot be returned or exchanged.

Items that are damaged due to wearing uncareful trying are not considered faulty.

Please note that the goods are your responsibility till they reach us. So, please make sure it’s packed up properly and does not get damaged on the way.

Given the fact that in rare cases, some manufacturing defects can be detected, each and every item is well-inspected before shipping to our customers, and in the case of receiving it as a return as well, to guarantee a convenient service level to our customers.

The original invoice must be included with the returned item/s.

As we are flexible with accepting returns, we accept items returned without their original packages, provided that all the price and details tags on the product are attached and intact, and the product/s are well-packed, protected and accompanied by any accessories and/or bundle items that come with the product. Yet, some products must be in their original packages; such as shoes, and other products where their tags are affixed on the Return Policy box.

Refund may take from 10 to 15 business days from the date we receive the returned item/s.

Return Fees in Kuwait

All you have to do is prepare the package and the purchase receipt, and give them to the courier representative. There’re no return fees in Kuwait.

Cash On Delivery

For Cash on Delivery orders, Normally the refund amount will be added to your Riva Wallet. Once the order is in hand to Our team the amount will be added to Riva Wallet.

Exchange

 We are not currently able to offer Exchanges. Instead, all items should follow the returns process, and a new Order placed for the replacement items.

International Returns

The refund process may take up to 10 business days, after the returned product is received by us. The sum of 10$ will be deducted from your refund value as return shipping fees.

Steps to return a purchased product:

1 - To start your return process, please go to and fill in the Return Form. Once we receive your form, we will contact you via e-mail to confirm your return request and guide you through the following procedures.

2 - Pack your return securely, in the original package if possible, and include your completed invoice.

3 - When your package is ready, the courier will collect the package at your door.

If you have any comments, complaints, or inquiries, please contact our Customer Service Team at  [email protected], Or You can call or WhatsApp us on: +965 22216688  between 10 AM to 2 AM (GMT+3)  7 Days weekly.